This study aims to write a literature review as theorized by Jesson J. et al. (2011) focusing on the theme of social media and communication of banking institutions. The work aims are to analyze and interpret the research about the subject of the survey. The point is to understand and deepen the trends, the different dimensions investigated and the methodologies used in order to recognize potential points of analysis not yet fully covered or, even if covered, to analyze them with alternative perspectives or techniques.

Social media marketing and communication in the banking industry a literature review

Nevi, Giulia
2020-01-01

Abstract

This study aims to write a literature review as theorized by Jesson J. et al. (2011) focusing on the theme of social media and communication of banking institutions. The work aims are to analyze and interpret the research about the subject of the survey. The point is to understand and deepen the trends, the different dimensions investigated and the methodologies used in order to recognize potential points of analysis not yet fully covered or, even if covered, to analyze them with alternative perspectives or techniques.
2020
978-88-943918-4-8
literature review
bank
banking
social media
service marketing
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/20.500.12606/31096
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