Rethinking Tutoring Activities in the New Normal: New Ways of Tutoring and Evolution of The Tutor’s Profile

This paper investigates the evolving profile of university tutors at a traditional public university in response to the complex and uncertain context created by the COVID-19 pandemic. As evidenced in existing literature, there is a dearth of research on tutors [1], a gap that continues to exist today [2]. In order to fulfil this gap, the main contribution of this paper is to analyse whether the changes described in recent scientific literature (such as the evolving role of tutors, the types of tutoring activities, and the modalities through which these activities are carried out) are actually reflected in the practices adopted by one of Italy's largest universities. The paper aims to determine whether the skills sought in tutors align with the activities performed in recent years. This paper also helps to identify whether certain competencies in the tutor profile are becoming obsolete and whether new skills are emerging that need to be further developed in future tutors. By analysing public calls for tutoring positions from 2020 to 2024, the study reveals some changes in the skills and qualifications required for tutors, highlighting an increased emphasis on hybrid tutoring models depending on the type of activity carried out. Additionally, the study identifies a growing demand for English language proficiency and soft skills.. The conducted analysis provides an overview of recent trends in tutoring activities and required skills provides valuable insights for developing tutor development programmes that address both institutional goals and student needs, ensuring effective, personalised, and inclusive support by tutors chosen and adequately prepared.