Introducing Smart-Working in the Conditions of Digital Business Transformation: Analysis of an Employee’s Experience

The concept of smart-working is increasingly attracting the interest of both practitioners in the field of human resource management and the research community. Despite this, the use of “smart-working” is not just related to efficiency, but implies a change in mentality and working methods, and improving work processes. This research uses the narrative analysis methodology to study the experience of employees directly involved in the experimental introduction of smart-working at one of the largest Italian telecommunications companies. Due to the narrative collected the authors analyze the current status of changes occurred at the company due to the implementation of smart-working, the need for changes in work processes and the employees’ willingness to take an active part in transforming the labor organization, as well as different employee attitudes towards changing work processes.