The dark side of e-justice implementation. An empirical investigation of the relation between cultural orientation and information system success

This paper investigates the relationship between individual cultural orientation and information system individual impact in the Court of Naples. The findings show that flexibility and discretion within courts are successful factors for implementing information systems at individual level. This study contributes to the literature on information system and organizational culture in different ways. First, we corroborate the findings that flexible organizations are a more fertile ground for Information and Communication Technologies implementation and the success of information systems or to materialize the contribution of these systems to improving individual performance. Moreover, we investigate the relationship between individual cultural orientation and information system individual impact in a specific sector of Public Administration, i.e. judicial system, that has received less attention by scholars compared to other public sectors.